Description

Job Title: Process Executive - Provider Relations - Cantonese

Location: Malaysia

Language: Must be native or proficient in Cantonese.

Summary:

Handle enquiries from network providers including but not limited to card acceptance / PA / outstanding claim status / contractual & fee review

Key Roles and Responsibilities:

1. Handle phone call and email enquiries from our network provider regarding the medical cards, pre-authorization, referrals
2. Handle enquiries related to contract renewal, fee review, portal access and movement notice
3. Provide information on pre-authorization status, Guarantee of Payment Letter and claims
4. Update and maintain accurate records of all inquiries and provider list

Experience:

1. With 1 year of experience in provider relations or health insurance
2. Good communication and negotiation skills
3. Good analytical and problem-solving skills
4. Presentable and mature presentation
5. Outgoing personality and willing to accept new challenges

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.