Description

Job Title: SME - Provider Relations - Cantonese

Location: Malaysia

Language: Must be native or proficient in Cantonese.

Summary:

Provide administrative support including but not limited to report generation / system updates & maintenance / follow-up with network providers via email / communication with Claims for processing

Key Roles and Responsibilities:

1. Assist with uploading EDI files and updating monthly invoice trackers.
2. Prepare monthly savings reports and support data matching for non-standard items.
3. Create and maintain service codes, provider records, and contract details in internal systems.
4. Support onboarding of new providers and setup of CPPL (Contracted Provider Price List).
5. Handle contract renewals and maintain system reference data.
6. Communicate with the Claims team to activate processing.
7. Process adjustment orders and respond to internal queries from the Claims team.
8. Ensure all data entries and system updates are accurate and completed on time.

Experience:

1. With 1 year of experience in provider relations or health insurance
2. Good communication and negotiation skills
3. Good analytical and problem solving skills
4. Detail-minded
5. Willing to accept new challenges
6. Presentable and mature presentation

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.